Tenacity Call Centre Learnerships 2025

Tenacity Call Centre is excited to announce the opening of its 2025 Learnership program! This program offers young South Africans the opportunity to gain valuable skills and experience in the dynamic world of customer service and call centre operations. Learn more about the application process, eligibility requirements, and what Tenacity offers its learners

Objectives 

Grab this opportunity where you will be given the chance to study and work at the same time. We are offering a 15-month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Customer Services team to obtain a nationally recognised qualification in Micro Finance (NQF level 4).

Learners will be required to:

• Attend the required training interventions and successfully complete the competency assessments
• Meet all the requirements for the successful completion of the Micro Finance certificate
• Submit a Portfolio of Evidence
• Be an active and contributing member of the Customer Services team, by servicing our customers.

Skills and Competencies:

• A passion for helping customers and solving problems
• Strong verbal & written communication skills to engage effectively
• Ability to stay calm under pressure and think on your feet
• A customer-first mindset with empathy and sensitivity
• Adaptability and flexibility in a fast-paced setting
• Confidence in working with people and building relationships
• Strong time management and organisational skills to handle multiple tasks
• Interest in learning about contact centre and customer service operations

Duties and responsibilities

• Handle a range of customer queries and/or complaints via inbound or outbound communication channels
• Provide a professional customer experience and satisfaction at all times
• Action administrative requirements related to customer account management accurately
• Resolve queries in line with departmental standards, Service Levels and Standard Operating Procedures (SOPs)
• Adhere to all Company Policies and Procedures e.g. Absence Management Policy, House Rules, Disciplinary Policy

Minimum Requirements:

This opportunity is ideal for individuals who:

• Have a minimum Grade 12 with Mathematics or Mathematical Literacy passed
• Are currently unemployed with limited to no work experience
• Have a positive attitude and a strong work ethic
• Are committed to completing a 15-month learnership programme with Tenacity
• Can work shifts and weekends as required
• Are not currently studying or planning to study (full-time or part-time) during the programme
• Ability to work shifts / weekends
• Have not participated in a learnership or skills programme in the past 12 months

Location: Cape Town, South Africa

How to apply 

Apply here online for Tenacity Call Centre Learnerships 2025

Closing date: not specified