Mukuru Customer Support Learnerships 2026

If you are passionate about helping people and want to build a career in customer service or fintech, the Mukuru Customer Support Learnerships 2026 offer a powerful entry point into a fast-growing industry.

This learnership combines real-world customer interaction with structured training, giving you the opportunity to develop in-demand skills while working with one of Africa’s leading financial services providers.

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About the Mukuru Learnership Programme

The programme is designed to provide hands-on experience in customer support, while also introducing you to the fast-evolving world of digital finance and money transfers.

Mukuru operates across multiple countries, making this learnership ideal for candidates who want exposure to international customer service environments.

Location:

• Johannesburg
• Pretoria
• Cape Town

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Learnership Overview

This is more than just training—it’s a practical learning experience where you will:

• Work with real customers daily
• Handle queries across multiple channels
• Learn fintech systems and processes
• Build communication and problem-solving skills

You will be part of a team that supports customers with money transfers and financial services across different regions.

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What You Will Learn and Do

Deliver Excellent Customer Experience

• Assist customers via calls and digital platforms
• Help with creating and managing money transfer orders
• Provide accurate information about services
• Support customers throughout their journey
• Identify customer needs and offer solutions
• Escalate and follow up on complex queries
• Assist with account creation and onboarding

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Build Practical Skills

• Learn to use tools like
  Zendesk for customer support
• Develop communication and problem-solving skills
• Gain exposure to contact centre operations

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Grow Your Professional Confidence

• Learn time management and multitasking
• Work effectively under pressure
• Communicate across different cultures and languages
• Understand compliance processes like
  Financial Intelligence Centre Act (FICA)
• Learn how money transfer systems operate

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Advantageous Skills

While not required, the following will improve your chances:

• Previous customer service or contact centre exposure
• Strong communication and listening skills
• Positive attitude and willingness to learn

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What You Will Gain

This learnership provides valuable benefits that can boost your career:

• Real-world customer service experience
• Exposure to the fintech industry
• Training in professional communication
• Understanding of financial compliance and processes
• Improved employability in customer support and call centre roles

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Minimum Requirements

To apply for the Mukuru Customer Support Learnership, you must have:

• Grade 12 (Matric) or equivalent
• Good communication skills in English and at least one of the following:
  • Sotho
  • Chewa
  • Mozambican Portuguese
  • Mandarin
  • Bengali
  • Bemba
  • Shona
  • Urdu
• Basic computer literacy
• A passion for customer service

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How to Apply

Apply here online for Mukuru Customer Support Learnerships 2026

Closing date: not specified